Reference

How cool2bet Handles Your Personal Information

Your privacy matters to us. This policy covers every piece of information we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, or browse the lobby — and it tells you exactly what we do with it.

Data you controlPayPal, Venmo, Play+ contextState-by-state accessRight to request deletionSecure account storage

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

cool2bet Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we gather the details needed to verify your identity — name, date of birth, address, and a government-issued ID — because state regulations in eligible markets require it before any wallet activity begins. When you fund your account using PayPal, Venmo,

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or Play+, our payment processor logs the transaction reference so we can match deposits to your balance and process withdrawals correctly. We also collect device identifiers and session data to keep your mobile login secure across browser and app sessions. Cookies and analytics tools record how
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you move through the lobby — which pages load, how long you stay, and whether you hit an error — so we can fix friction in your account flow. We do not sell your personal data to third-party advertisers. Data shared with payment processors and identity-verification
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partners is strictly limited to what those services need to complete their function. You can ask us to export or delete your data at any time by reaching our privacy team through the contact paths listed below. Requests are processed according to applicable state law and
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the terms of any applicable data-privacy regulation in your state.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA PRACTICES

How We Keep Your Information Safe

Security is built into every layer of the account. From the moment you log in on mobile to the moment a withdrawal clears back to your Venmo balance, your data moves through encrypted channels. Here is how the four core areas of our data practice work in plain terms.

Encryption and Storage

All account data — including payment method references for PayPal, Venmo, and Play+ — is encrypted at rest and in transit using industry-standard SSL protocols. We never store full card numbers.

Cookie Controls

We use functional cookies to keep you logged in across mobile and desktop sessions, and analytics cookies to improve page performance. You can manage cookie preferences from the cookie banner or your browser settings.

Data Retention

We keep account records for as long as required by state law and regulatory obligations in eligible markets. When retention periods end, data is deleted or anonymized on a set schedule — not held indefinitely.

Your Right to Access

You can request a full export of the data tied to your account at any time. Submit via live chat or email; we will compile and send your data file within the window required by your state's applicable privacy law.

PRIVACY CONTACT

Reach Our Privacy Team Directly

Got a question about your data, a correction request, or a deletion inquiry? We have three direct paths to our privacy team. Response times vary by request type, but identity-related requests — like updating a name tied to your PayPal or Venmo account — are typically prioritized so your payout flow stays uninterrupted.

Common Questions About Your Privacy at cool2bet

These are the questions we hear most from account holders in eligible states. If something is not covered here, our live chat privacy channel is the fastest path to a direct answer.

We collect your name, date of birth, address, and a government-issued ID for identity verification. We also record your payment method references — such as your linked PayPal or Venmo account — to process deposits and withdrawals.

We share data only with payment processors and identity-verification partners, and only the minimum needed to complete their specific function. We do not sell personal data to advertisers or unrelated third parties.

Open a live chat session, select 'Privacy and Data,' and ask for a data export. You can also email our privacy team with your username. We compile and deliver your file within the timeline set by your state's applicable privacy law.

Yes. Submit a deletion request through live chat or email. Some data must be retained under state regulatory requirements for eligible markets, but we will confirm exactly what is deleted and what must be kept and for how long.

We store only the transaction reference returned by the payment processor — never your PayPal login or Venmo credentials. All references are encrypted at rest and in transit using SSL, and are accessible only to authorized account systems.

Retention periods follow state law requirements in eligible markets. When the required window closes, your data is deleted or anonymized. You can ask our privacy team for the specific retention schedule that applies to your account.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoFAQ InfoBluegrass Bingo

How cool2bet Handles Your Personal Information

How We Keep Your Information Safe

Encryption and Storage

Cookie Controls

Data Retention

Your Right to Access

Reach Our Privacy Team Directly

Common Questions About Your Privacy at cool2bet

01 What personal information does cool2bet collect when I open an account?

02 Does cool2bet share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask cool2bet to delete my account data?

05 How does cool2bet protect my PayPal and Venmo account details?

06 How long does cool2bet keep my data after I close my account?

Privacy Policy

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